China Xi'an Tours

Different tour types have different minimum traveller requirements. Each itinerary page will clearly indicate the minimum number of travellers needed for that specific tour to operate.

If your group does not meet the minimum number but you would still like to travel, we are happy to arrange a Custom Tour tailored specifically to your preferred dates, group size and interests. Simply contact us with your requirements, and we will create a personalised itinerary for you. 

Our service does not end when you leave China. We will provide you with detailed medical reports in both Chinese and English, summarizing your diagnosis, treatment process and follow-up recommendations. After you return to Australia, our team will continue to provide remote support throughout your recovery period—we will answer any questions you may have about your treatment or recovery, and assist you with relevant health management matters as needed.

• Carry a basic travel health kit including painkillers, antiseptics, motion sickness remedies, and any personal prescriptions.
• In Japan, hospitals and clinics accept international visitors; English-speaking services are available in major cities.
• In China, large hospitals in cities often have international departments, but outside urban areas, English may be limited. Consider travel insurance that covers medical evacuation.
• Three Bears Travel support: You can contact your guide or our 24/7 customer service team (support@threebearstravel.com.au) anytime for assistance locating medical care or handling emergencies.

Before joining any of our tours, we encourage travellers to review the itinerary details and assess whether the daily activities suit their personal comfort and fitness level. Each tour page includes information on walking distances, pacing and any physically demanding elements to help you decide.

If you have special requirements, mobility considerations, or prefer a more flexible travel pace, we recommend exploring our Custom Tours. You’re also welcome to speak with our customer service team before booking—our team can suggest the most suitable tour options and help tailor an itinerary that fits your needs.

You will need to prepare the following documents: a valid passport and visa, previous medical records (including diagnosis reports, examination results and imaging data), which are preferably translated into English or Chinese, and a copy of your travel insurance policy. Our team will send you a detailed document checklist via email well before your departure date.

To secure your hospital appointments and travel arrangements, we require a deposit upon confirmation of the service. The remaining balance of our service fee is generally payable before your departure. For complex cases involving long-term arrangements, we can discuss flexible payment plans with you on a case-by-case basis.

Most travellers come from Australia, New Zealand and the UK, though occasionally English-speaking guests from other countries join our tours.

Yes. Minors may require parental or guardian consent and additional documentation. Check the official visa guidelines for your nationality.