China Xi'an Tours

To secure your hospital appointments and travel arrangements, we require a deposit upon confirmation of the service. The remaining balance of our service fee is generally payable before your departure. For complex cases involving long-term arrangements, we can discuss flexible payment plans with you on a case-by-case basis.

Different tour types have different minimum traveller requirements. Each itinerary page will clearly indicate the minimum number of travellers needed for that specific tour to operate.

If your group does not meet the minimum number but you would still like to travel, we are happy to arrange a Custom Tour tailored specifically to your preferred dates, group size and interests. Simply contact us with your requirements, and we will create a personalised itinerary for you. 

The cost difference is mainly due to differences in healthcare operation models, lower hospital operating costs and more competitive pricing for medical supplies in China. This enables us to provide high-quality medical services at a more cost-effective price compared to Australia, without compromising on medical standards or service quality.

Three Bears Travel offers a range of tour styles — Group Tours, Day Tours and Custom Tours — and guiding arrangements vary depending on the destination and the nature of the experience.

Group Tours:

Some group tours include a dedicated guide, while others may be designed for self-guided exploration where this is part of the experience. Guiding arrangements will be clearly specified for each itinerary.

Day Tours:

Most day tours include a local guide; however, certain attractions may be suitable for self-guided visits. We will provide recommendations based on the destination.

Custom Tours:

If you have specific needs or prefer a more personalised experience, our Custom Tour service allows you to tailor your trip exactly as you wish — including the option to add guides, drivers or special activities. Simply share your requirements with us, and we will design a customised itinerary to suit you.

Our service does not end when you leave China. We will provide you with detailed medical reports in both Chinese and English, summarizing your diagnosis, treatment process and follow-up recommendations. After you return to Australia, our team will continue to provide remote support throughout your recovery period—we will answer any questions you may have about your treatment or recovery, and assist you with relevant health management matters as needed.

Yes, we highly recommend having a companion to provide you with emotional and daily support during your trip. We can arrange accommodation, transportation and local support services for your companion at preferential rates, ensuring that your companion has a comfortable and convenient stay while accompanying you for medical treatment.

• Japan: Visa, Mastercard, and JCB are widely accepted in urban areas. ATMs at post offices, 7-Eleven stores, and major banks usually accept international cards.
• China: UnionPay is the most common network. Visa and Mastercard are accepted in major hotels, malls, and international stores, but not everywhere. Carrying cash or using mobile payments is recommended for convenience.

We recommend planning ahead to ensure a smooth experience. For specialist treatments and surgical procedures, it is advisable to plan 3–6 months in advance, allowing sufficient time for medical consultations, hospital appointment scheduling and travel arrangement. For basic health screenings, a shorter planning period of 4–6 weeks is usually sufficient. The standard planning process is: initial consultation → hospital matching → travel arrangement → departure.