For renowned hospitals like Shanghai Ruijin Hospital and Peking Union Medical College Hospital, professional international patient service teams are available to provide English support. For other partner hospitals such as Shanghai Medical University Hospital, Three Bears will assign a dedicated local coordinator and professional medical interpreter to accompany you throughout consultations, treatments and follow-ups, ensuring smooth and accurate communication at all times.

Yes. Once we have a clear understanding of your specific medical needs, travel dates and other requirements, we will provide you with a comprehensive, non-binding quote. The quote will detail all costs, including hospital service fees for the confirmed basic items, our coordination service fees, and recommended travel-related expenses (such as accommodation and transportation).

Processing times vary depending on your nationality and visa type. We recommend applying at least 1–2 months in advance and checking official websites for current timelines.

• Japan: 110 (police), 119 (fire & ambulance)

• China: 110 (police), 120 (ambulance), 119 (fire)

• Three Bears Travel support: You can always contact your guide or our customer service team (support@threebearstravel.com.au) anytime for help in an emergency.

The cost difference is mainly due to differences in healthcare operation models, lower hospital operating costs and more competitive pricing for medical supplies in China. This enables us to provide high-quality medical services at a more cost-effective price compared to Australia, without compromising on medical standards or service quality.

Our service does not end when you leave China. We will provide you with detailed medical reports in both Chinese and English, summarizing your diagnosis, treatment process and follow-up recommendations. After you return to Australia, our team will continue to provide remote support throughout your recovery period—we will answer any questions you may have about your treatment or recovery, and assist you with relevant health management matters as needed.

• Japan: Apple Pay and Google Pay are gradually accepted in large stores and public transport, but cash is still essential in rural areas.
• China: Alipay and WeChat Pay dominate daily transactions, from taxis to street food. Some international cards can now be linked to these apps, but check compatibility before your trip.

• Japan: Visa, Mastercard, and JCB are widely accepted in urban areas. ATMs at post offices, 7-Eleven stores, and major banks usually accept international cards.
• China: UnionPay is the most common network. Visa and Mastercard are accepted in major hotels, malls, and international stores, but not everywhere. Carrying cash or using mobile payments is recommended for convenience.