Three Bears Travel offers a range of tour styles — Group Tours, Day Tours and Custom Tours — and guiding arrangements vary depending on the destination and the nature of the experience.

Group Tours:

Some group tours include a dedicated guide, while others may be designed for self-guided exploration where this is part of the experience. Guiding arrangements will be clearly specified for each itinerary.

Day Tours:

Most day tours include a local guide; however, certain attractions may be suitable for self-guided visits. We will provide recommendations based on the destination.

Custom Tours:

If you have specific needs or prefer a more personalised experience, our Custom Tour service allows you to tailor your trip exactly as you wish — including the option to add guides, drivers or special activities. Simply share your requirements with us, and we will design a customised itinerary to suit you.

We recommend planning ahead to ensure a smooth experience. For specialist treatments and surgical procedures, it is advisable to plan 3–6 months in advance, allowing sufficient time for medical consultations, hospital appointment scheduling and travel arrangement. For basic health screenings, a shorter planning period of 4–6 weeks is usually sufficient. The standard planning process is: initial consultation → hospital matching → travel arrangement → departure.

Your health and safety are paramount to Three Bears Travel. Some of our itineraries include difficult conditions which can make physical activities challenging. You should be in reasonably good health and be able to participate in all activities unaided. We recommend you see your doctor at least six weeks prior to travel for advice and to allow time for any necessary vaccinations. Please remember to take your itinerary with you.

Passengers with existing medical conditions and food allergies must advise Three Bears Travel at time of booking.

Most travellers come from Australia, New Zealand and the UK, though occasionally English-speaking guests from other countries join our tours.

The cost difference is mainly due to differences in healthcare operation models, lower hospital operating costs and more competitive pricing for medical supplies in China. This enables us to provide high-quality medical services at a more cost-effective price compared to Australia, without compromising on medical standards or service quality.

No. We adhere to a transparent pricing model. We do not accept any referral fees from hospitals. Our service fee is a fixed, all-inclusive coordination fee, covering all our services from the initial consultation to post-trip follow-up support. All fees will be clearly stated in the service agreement.

• Japan: Airports, banks, and post offices are the safest places. Avoid unofficial money changers.
• China: Use banks, official hotel exchanges, or airport counters. Avoid street exchangers to prevent scams.

Yes, we welcome children of all ages to join our tours.
For families travelling with younger children, we recommend choosing a customised itinerary, which offers greater flexibility in pacing, attractions and daily schedules—ensuring a more relaxed and enjoyable experience for both parents and children.