Japan Nara Tours

• Japan: 110 (police), 119 (fire & ambulance)

• China: 110 (police), 120 (ambulance), 119 (fire)

• Three Bears Travel support: You can always contact your guide or our customer service team (support@threebearstravel.com.au) anytime for help in an emergency.

We have a 24/7 emergency response system. In the event of a medical complication, our local team will immediately coordinate with the partnered hospital to arrange timely treatment and provide professional guidance. We will also assist you in handling relevant procedures in accordance with the terms of your travel insurance policy, including supporting the application for medical transfer if required.

• Carry a mix of cash, cards, and mobile payment options.
• Register your cards with your bank to avoid fraud alerts.
• Download Alipay or WeChat Pay if visiting China and link your card.
• Always check exchange rates and fees before converting large sums of money.

• Carry a basic travel health kit including painkillers, antiseptics, motion sickness remedies, and any personal prescriptions.
• In Japan, hospitals and clinics accept international visitors; English-speaking services are available in major cities.
• In China, large hospitals in cities often have international departments, but outside urban areas, English may be limited. Consider travel insurance that covers medical evacuation.
• Three Bears Travel support: You can contact your guide or our 24/7 customer service team (support@threebearstravel.com.au) anytime for assistance locating medical care or handling emergencies.

Before joining any of our tours, we encourage travellers to review the itinerary details and assess whether the daily activities suit their personal comfort and fitness level. Each tour page includes information on walking distances, pacing and any physically demanding elements to help you decide.

If you have special requirements, mobility considerations, or prefer a more flexible travel pace, we recommend exploring our Custom Tours. You’re also welcome to speak with our customer service team before booking—our team can suggest the most suitable tour options and help tailor an itinerary that fits your needs.

Your health and safety are paramount to Three Bears Travel. Some of our itineraries include difficult conditions which can make physical activities challenging. You should be in reasonably good health and be able to participate in all activities unaided. We recommend you see your doctor at least six weeks prior to travel for advice and to allow time for any necessary vaccinations. Please remember to take your itinerary with you.

Passengers with existing medical conditions and food allergies must advise Three Bears Travel at time of booking.

• Japan: Tap water is generally safe to drink nationwide.

• China: Tap water is not recommended. Use bottled or filtered water.

Our screening process is comprehensive and multi-dimensional. We prioritize cooperation with Grade A tertiary hospitals and verify relevant international accreditations (such as JCI) where applicable. We also review the professional qualifications, subspecialty expertise and clinical performance of attending physicians, and conduct on-site inspections of hospital facilities and patient care processes. For non-invasive services like basic health screenings, we will recommend cost-effective regular hospitals based on your needs, and provide tour guide accompaniment and translation services for your convenience.