Group tours consist of travellers who have booked the same itinerary on the same departure date. Minimum traveller requirements, where applicable, are listed on each tour page.

All our partnered hospitals are formal medical institutions. The medications and medical devices they use are uniformly approved by China’s National Medical Products Administration (NMPA), complying with national medical safety standards. Many of the medical supplies are sourced from well-known domestic and international manufacturers. For customers with specific requirements for imported products, we can assist in communicating with the hospital to meet your needs as much as possible.

Your health and safety are paramount to Three Bears Travel. Some of our itineraries include difficult conditions which can make physical activities challenging. You should be in reasonably good health and be able to participate in all activities unaided. We recommend you see your doctor at least six weeks prior to travel for advice and to allow time for any necessary vaccinations. Please remember to take your itinerary with you.

Passengers with existing medical conditions and food allergies must advise Three Bears Travel at time of booking.

We have a 24/7 emergency response system. In the event of a medical complication, our local team will immediately coordinate with the partnered hospital to arrange timely treatment and provide professional guidance. We will also assist you in handling relevant procedures in accordance with the terms of your travel insurance policy, including supporting the application for medical transfer if required.

We will always try to accommodate special requests. Please inform us at the time of booking if you have medical needs, dietary requirements, mobility concerns or other important details.

Dress code is generally casual. When visiting religious sites, clothing covering arms and legs may be required. Smart casual is recommended for evenings. A packing list will be included in your final documentation.

Most travelers require a visa or electronic travel authorization to enter Japan or China. Please check the official government websites for the most up-to-date information:

• Japan visa information: Ministry of Foreign Affairs of Japan
• China visa information: Under China’s 2026 visa-free policy, passport holders from a growing list of eligible countries may enter China without a visa for stays of up to 30 days for tourism, business, visiting family, cultural exchange and certain short-term purposes. This arrangement is currently extended through the end of 2026. Chinese Visa Application Service

Before joining any of our tours, we encourage travellers to review the itinerary details and assess whether the daily activities suit their personal comfort and fitness level. Each tour page includes information on walking distances, pacing and any physically demanding elements to help you decide.

If you have special requirements, mobility considerations, or prefer a more flexible travel pace, we recommend exploring our Custom Tours. You’re also welcome to speak with our customer service team before booking—our team can suggest the most suitable tour options and help tailor an itinerary that fits your needs.