• Japan: Airports, banks, and post offices are the safest places. Avoid unofficial money changers.
• China: Use banks, official hotel exchanges, or airport counters. Avoid street exchangers to prevent scams.

Yes. Once we have a clear understanding of your specific medical needs, travel dates and other requirements, we will provide you with a comprehensive, non-binding quote. The quote will detail all costs, including hospital service fees for the confirmed basic items, our coordination service fees, and recommended travel-related expenses (such as accommodation and transportation).

Safety is our top priority. We only assist customers in selecting formally registered, strictly vetted partner hospitals with standardized medical management and infection control systems. For surgical procedures, we strongly recommend customers consult their personal healthcare providers in advance to evaluate their suitability for treatment in China.

Besides your visa, it’s recommended to have:

• Return flight tickets
• Accommodation information
• Proof of sufficient funds

Always check official sources before your trip, as regulations may change.

To secure your hospital appointments and travel arrangements, we require a deposit upon confirmation of the service. The remaining balance of our service fee is generally payable before your departure. For complex cases involving long-term arrangements, we can discuss flexible payment plans with you on a case-by-case basis.

We fully recognize the high standard of Australia’s healthcare system. Our partnered top-tier Chinese hospitals, including Grade A tertiary hospitals and JCI-accredited institutions, meet international medical standards for numerous specialist treatments and elective procedures. Key advantages include no long waiting lists for elective care, access to advanced clinical technologies, and extensive clinical experience of medical teams in handling complex cases.

For renowned hospitals like Shanghai Ruijin Hospital and Peking Union Medical College Hospital, professional international patient service teams are available to provide English support. For other partner hospitals such as Shanghai Medical University Hospital, Three Bears will assign a dedicated local coordinator and professional medical interpreter to accompany you throughout consultations, treatments and follow-ups, ensuring smooth and accurate communication at all times.

Our service does not end when you leave China. We will provide you with detailed medical reports in both Chinese and English, summarizing your diagnosis, treatment process and follow-up recommendations. After you return to Australia, our team will continue to provide remote support throughout your recovery period—we will answer any questions you may have about your treatment or recovery, and assist you with relevant health management matters as needed.