Japan Tokyo Tours

Yes. Travel insurance is highly recommended for both Japan and China, covering medical emergencies, trip cancellations, lost belongings, and emergency evacuation.

Processing times vary depending on your nationality and visa type. We recommend applying at least 1–2 months in advance and checking official websites for current timelines.

For renowned hospitals like Shanghai Ruijin Hospital and Peking Union Medical College Hospital, professional international patient service teams are available to provide English support. For other partner hospitals such as Shanghai Medical University Hospital, Three Bears will assign a dedicated local coordinator and professional medical interpreter to accompany you throughout consultations, treatments and follow-ups, ensuring smooth and accurate communication at all times.

Group tours consist of travellers who have booked the same itinerary on the same departure date. Minimum traveller requirements, where applicable, are listed on each tour page.

• Japan: Airports, banks, and post offices are the safest places. Avoid unofficial money changers.
• China: Use banks, official hotel exchanges, or airport counters. Avoid street exchangers to prevent scams.

Three Bears Travel offers a range of tour styles — Group Tours, Day Tours and Custom Tours — and guiding arrangements vary depending on the destination and the nature of the experience.

Group Tours:

Some group tours include a dedicated guide, while others may be designed for self-guided exploration where this is part of the experience. Guiding arrangements will be clearly specified for each itinerary.

Day Tours:

Most day tours include a local guide; however, certain attractions may be suitable for self-guided visits. We will provide recommendations based on the destination.

Custom Tours:

If you have specific needs or prefer a more personalised experience, our Custom Tour service allows you to tailor your trip exactly as you wish — including the option to add guides, drivers or special activities. Simply share your requirements with us, and we will design a customised itinerary to suit you.

Our service fees only include basic services such as hospital registration, appointment booking, as well as basic medical items including health screenings, teeth cleaning and oral examinations. Any subsequent treatment costs will be clearly communicated to you in advance with our assistance, and you will make on-site payments directly to the hospital. We will provide a detailed, itemized cost breakdown before you confirm the trip, with no hidden charges of any kind.

• Carry a basic travel health kit including painkillers, antiseptics, motion sickness remedies, and any personal prescriptions.
• In Japan, hospitals and clinics accept international visitors; English-speaking services are available in major cities.
• In China, large hospitals in cities often have international departments, but outside urban areas, English may be limited. Consider travel insurance that covers medical evacuation.
• Three Bears Travel support: You can contact your guide or our 24/7 customer service team (support@threebearstravel.com.au) anytime for assistance locating medical care or handling emergencies.