Most Australian private health insurance policies do not cover medical expenses incurred overseas. We recommend you contact your insurance provider directly to confirm the coverage details. Travel insurance with medical protection is a necessary option for your trip, and we can provide a list of recommended insurance providers for your reference.

Our service fees only include basic services such as hospital registration, appointment booking, as well as basic medical items including health screenings, teeth cleaning and oral examinations. Any subsequent treatment costs will be clearly communicated to you in advance with our assistance, and you will make on-site payments directly to the hospital. We will provide a detailed, itemized cost breakdown before you confirm the trip, with no hidden charges of any kind.

No. We adhere to a transparent pricing model. We do not accept any referral fees from hospitals. Our service fee is a fixed, all-inclusive coordination fee, covering all our services from the initial consultation to post-trip follow-up support. All fees will be clearly stated in the service agreement.

The cost difference is mainly due to differences in healthcare operation models, lower hospital operating costs and more competitive pricing for medical supplies in China. This enables us to provide high-quality medical services at a more cost-effective price compared to Australia, without compromising on medical standards or service quality.

To secure your hospital appointments and travel arrangements, we require a deposit upon confirmation of the service. The remaining balance of our service fee is generally payable before your departure. For complex cases involving long-term arrangements, we can discuss flexible payment plans with you on a case-by-case basis.

Yes. Once we have a clear understanding of your specific medical needs, travel dates and other requirements, we will provide you with a comprehensive, non-binding quote. The quote will detail all costs, including hospital service fees for the confirmed basic items, our coordination service fees, and recommended travel-related expenses (such as accommodation and transportation).

For most short-term medical services such as health screenings and simple elective procedures, a regular tourist visa is sufficient. A medical visa (M visa) is only required if you need to stay in China for an extended period for continuous treatment. Three Bears will provide professional guidance on visa types based on your specific treatment plan and assist you in preparing the necessary materials for the visa application process

We recommend planning ahead to ensure a smooth experience. For specialist treatments and surgical procedures, it is advisable to plan 3–6 months in advance, allowing sufficient time for medical consultations, hospital appointment scheduling and travel arrangement. For basic health screenings, a shorter planning period of 4–6 weeks is usually sufficient. The standard planning process is: initial consultation → hospital matching → travel arrangement → departure.

You will need to prepare the following documents: a valid passport and visa, previous medical records (including diagnosis reports, examination results and imaging data), which are preferably translated into English or Chinese, and a copy of your travel insurance policy. Our team will send you a detailed document checklist via email well before your departure date.

Yes, we highly recommend having a companion to provide you with emotional and daily support during your trip. We can arrange accommodation, transportation and local support services for your companion at preferential rates, ensuring that your companion has a comfortable and convenient stay while accompanying you for medical treatment.

The recovery period varies depending on the type and complexity of the surgery. Your treating physicians from our partnered hospitals will provide you with a clear, personalized post-operative recovery plan, including guidance on rest, medication and rehabilitation exercises. If needed, we can arrange an extended stay in rehabilitation-friendly destinations such as Guilin, and assist in booking professional physiotherapy and wellness services to support your recovery process.

Our service does not end when you leave China. We will provide you with detailed medical reports in both Chinese and English, summarizing your diagnosis, treatment process and follow-up recommendations. After you return to Australia, our team will continue to provide remote support throughout your recovery period—we will answer any questions you may have about your treatment or recovery, and assist you with relevant health management matters as needed.