FAQS & Helps
- Carry a basic travel health kit including painkillers, antiseptics, motion sickness remedies, and any personal prescriptions.
- In Japan, hospitals and clinics accept international visitors; English-speaking services are available in major cities.
- In China, large hospitals in cities often have international departments, but outside urban areas, English may be limited. Consider travel insurance that covers medical evacuation.
- Three Bears Travel support: You can contact your guide or our 24/7 customer service team (support@threebearstravel.com.au) anytime for assistance locating medical care or handling emergencies.
Three Bears Travel offers a range of tour styles — Group Tours, Day Tours and Custom Tours — and guiding arrangements vary depending on the destination and the nature of the experience.
Group Tours:
Some group tours include a dedicated guide, while others may be designed for self-guided exploration where this is part of the experience. Guiding arrangements will be clearly specified for each itinerary.
Day Tours:
Most day tours include a local guide; however, certain attractions may be suitable for self-guided visits. We will provide recommendations based on the destination.
If you have specific needs or prefer a more personalised experience, our Custom Tour service allows you to tailor your trip exactly as you wish — including the option to add guides, drivers or special activities. Simply share your requirements with us, and we will design a customised itinerary to suit you.
Your final documents — including your detailed itinerary, hotel list, transport tickets and pre-departure guide — will be sent 2–3 weeks before departure.
Before joining any of our tours, we encourage travellers to review the itinerary details and assess whether the daily activities suit their personal comfort and fitness level. Each tour page includes information on walking distances, pacing and any physically demanding elements to help you decide.
If you have special requirements, mobility considerations, or prefer a more flexible travel pace, we recommend exploring our Custom Tours. You’re also welcome to speak with our customer service team before booking—our team can suggest the most suitable tour options and help tailor an itinerary that fits your needs.
Yes. Minors may require parental or guardian consent and additional documentation. Check the official visa guidelines for your nationality.
Most travelers require a visa or electronic travel authorization to enter Japan or China. Please check the official government websites for the most up-to-date information:
- Japan visa information: Ministry of Foreign Affairs of Japan
- China visa information: Chinese Visa Application Service
- Japan: No mandatory vaccines for most travelers, but routine vaccinations (like influenza and tetanus) are recommended. Consult your doctor before traveling.
- China: Routine vaccinations are recommended. Some regions may require additional vaccines (hepatitis A, typhoid). Check official sources or your healthcare provider for updated guidance.
For more information: CDC – Japan Travel, CDC – China Travel
Dress code is generally casual. When visiting religious sites, clothing covering arms and legs may be required. Smart casual is recommended for evenings. A packing list will be included in your final documentation.
