Travel FAQs & Help Centre

Before joining any of our tours, we encourage travellers to review the itinerary details and assess whether the daily activities suit their personal comfort and fitness level. Each tour page includes information on walking distances, pacing and any physically demanding elements to help you decide.

If you have special requirements, mobility considerations, or prefer a more flexible travel pace, we recommend exploring our Custom Tours. You’re also welcome to speak with our customer service team before booking—our team can suggest the most suitable tour options and help tailor an itinerary that fits your needs.

Our service fees only include basic services such as hospital registration, appointment booking, as well as basic medical items including health screenings, teeth cleaning and oral examinations. Any subsequent treatment costs will be clearly communicated to you in advance with our assistance, and you will make on-site payments directly to the hospital. We will provide a detailed, itemized cost breakdown before you confirm the trip, with no hidden charges of any kind.

• ATM withdrawals: Japan and China may charge international card fees. Check with your bank before traveling.
• Mobile payments: Linking an international card may incur foreign transaction fees.
• Cash declaration limits: Japan: over ¥1,000,000 must be declared. China: over CNY 20,000 must be declared.

No. We adhere to a transparent pricing model. We do not accept any referral fees from hospitals. Our service fee is a fixed, all-inclusive coordination fee, covering all our services from the initial consultation to post-trip follow-up support. All fees will be clearly stated in the service agreement.

Attractions may occasionally close without prior notice, which can affect access during your trip. While these situations are beyond our control, Three Bears Travel will inform you whenever possible and arrange suitable alternative activities.

Yes. Once we have a clear understanding of your specific medical needs, travel dates and other requirements, we will provide you with a comprehensive, non-binding quote. The quote will detail all costs, including hospital service fees for the confirmed basic items, our coordination service fees, and recommended travel-related expenses (such as accommodation and transportation).

Yes. Minors may require parental or guardian consent and additional documentation. Check the official visa guidelines for your nationality.

Yes, we welcome children of all ages to join our tours.
For families travelling with younger children, we recommend choosing a customised itinerary, which offers greater flexibility in pacing, attractions and daily schedules—ensuring a more relaxed and enjoyable experience for both parents and children.