FAQS & Helps

We recommend planning ahead to ensure a smooth experience. For specialist treatments and surgical procedures, it is advisable to plan 3–6 months in advance, allowing sufficient time for medical consultations, hospital appointment scheduling and travel arrangement. For basic health screenings, a shorter planning period of 4–6 weeks is usually sufficient. The standard planning process is: initial consultation → hospital matching → travel arrangement → departure.

Generally, you will need: a valid passport, completed visa application form, passport-sized photo, and travel itinerary or flight booking. Specific requirements vary by nationality; always refer to the official website.

• Japan: Apple Pay and Google Pay are gradually accepted in large stores and public transport, but cash is still essential in rural areas.
• China: Alipay and WeChat Pay dominate daily transactions, from taxis to street food. Some international cards can now be linked to these apps, but check compatibility before your trip.

Yes. Travel insurance is highly recommended for both Japan and China, covering medical emergencies, trip cancellations, lost belongings, and emergency evacuation.

• Japan: Typhoon season is June–October. Winter travel may involve heavy snow in northern regions.

• China: Summer heat and air pollution can affect health in some cities. Stay hydrated, check local weather, and avoid high pollution days.

No. We adhere to a transparent pricing model. We do not accept any referral fees from hospitals. Our service fee is a fixed, all-inclusive coordination fee, covering all our services from the initial consultation to post-trip follow-up support. All fees will be clearly stated in the service agreement.

• Japan: Generally very safe. Standard precautions like keeping belongings secure, using well-lit streets, and following local laws are sufficient.

• China: Urban areas are mostly safe, but exercise caution in crowded tourist spots. Avoid displaying large amounts of cash and use official taxis or ride-hailing apps.

• Three Bears Travel support: Your guide can advise on local safety tips, accompany you in unfamiliar areas, and help with emergency contacts.

Meal arrangements vary depending on the specific tour. Each itinerary page clearly outlines which meals are included so you can plan with confidence.

Some tours may provide selected meals at local restaurants, while others offer more flexibility for you to explore food options on your own. For custom tours, meal inclusions can be tailored to your preferences.

Please refer to the day-by-day itinerary on each tour page for the exact meal details.

B = Breakfast, L = Lunch, D = Dinner.