FAQS & Helps
Our service does not end when you leave China. We will provide you with detailed medical reports in both Chinese and English, summarizing your diagnosis, treatment process and follow-up recommendations. After you return to Australia, our team will continue to provide remote support throughout your recovery period—we will answer any questions you may have about your treatment or recovery, and assist you with relevant health management matters as needed.
Group tours consist of travellers who have booked the same itinerary on the same departure date. Minimum traveller requirements, where applicable, are listed on each tour page.
Yes, we welcome children of all ages to join our tours.
For families travelling with younger children, we recommend choosing a customised itinerary, which offers greater flexibility in pacing, attractions and daily schedules—ensuring a more relaxed and enjoyable experience for both parents and children.
Different tour types have different minimum traveller requirements. Each itinerary page will clearly indicate the minimum number of travellers needed for that specific tour to operate.
If your group does not meet the minimum number but you would still like to travel, we are happy to arrange a Custom Tour tailored specifically to your preferred dates, group size and interests. Simply contact us with your requirements, and we will create a personalised itinerary for you.
Processing times vary depending on your nationality and visa type. We recommend applying at least 1–2 months in advance and checking official websites for current timelines.
To secure your hospital appointments and travel arrangements, we require a deposit upon confirmation of the service. The remaining balance of our service fee is generally payable before your departure. For complex cases involving long-term arrangements, we can discuss flexible payment plans with you on a case-by-case basis.
You will need to prepare the following documents: a valid passport and visa, previous medical records (including diagnosis reports, examination results and imaging data), which are preferably translated into English or Chinese, and a copy of your travel insurance policy. Our team will send you a detailed document checklist via email well before your departure date.
- ATM withdrawals: Japan and China may charge international card fees. Check with your bank before traveling.
- Mobile payments: Linking an international card may incur foreign transaction fees.
- Cash declaration limits: Japan: over ¥1,000,000 must be declared. China: over CNY 20,000 must be declared.
