FAQS & Helps
All our partnered hospitals are formal medical institutions. The medications and medical devices they use are uniformly approved by China’s National Medical Products Administration (NMPA), complying with national medical safety standards. Many of the medical supplies are sourced from well-known domestic and international manufacturers. For customers with specific requirements for imported products, we can assist in communicating with the hospital to meet your needs as much as possible.
We have a 24/7 emergency response system. In the event of a medical complication, our local team will immediately coordinate with the partnered hospital to arrange timely treatment and provide professional guidance. We will also assist you in handling relevant procedures in accordance with the terms of your travel insurance policy, including supporting the application for medical transfer if required.
Our screening process is comprehensive and multi-dimensional. We prioritize cooperation with Grade A tertiary hospitals and verify relevant international accreditations (such as JCI) where applicable. We also review the professional qualifications, subspecialty expertise and clinical performance of attending physicians, and conduct on-site inspections of hospital facilities and patient care processes. For non-invasive services like basic health screenings, we will recommend cost-effective regular hospitals based on your needs, and provide tour guide accompaniment and translation services for your convenience.
For renowned hospitals like Shanghai Ruijin Hospital and Peking Union Medical College Hospital, professional international patient service teams are available to provide English support. For other partner hospitals such as Shanghai Medical University Hospital, Three Bears will assign a dedicated local coordinator and professional medical interpreter to accompany you throughout consultations, treatments and follow-ups, ensuring smooth and accurate communication at all times.
Safety is our top priority. We only assist customers in selecting formally registered, strictly vetted partner hospitals with standardized medical management and infection control systems. For surgical procedures, we strongly recommend customers consult their personal healthcare providers in advance to evaluate their suitability for treatment in China.
We fully recognize the high standard of Australia’s healthcare system. Our partnered top-tier Chinese hospitals, including Grade A tertiary hospitals and JCI-accredited institutions, meet international medical standards for numerous specialist treatments and elective procedures. Key advantages include no long waiting lists for elective care, access to advanced clinical technologies, and extensive clinical experience of medical teams in handling complex cases.
