FAQS & Helps

For group tours, your spot is confirmed once we receive your deposit.
For private tours, short stays, extensions or additional nights, confirmation typically takes 3–10 days depending on the destination and local holidays.
After confirmation, we will send an updated invoice showing your deposit. Please ensure your name matches your passport exactly. Forms can also be accessed on our website.

We will always try to accommodate special requests. Please inform us at the time of booking if you have medical needs, dietary requirements, mobility concerns or other important details.

Your final documents — including your detailed itinerary, hotel list, transport tickets and pre-departure guide — will be sent 2–3 weeks before departure.

Your health and safety are paramount to Three Bears Travel. Some of our itineraries include difficult conditions which can make physical activities challenging. You should be in reasonably good health and be able to participate in all activities unaided. We recommend you see your doctor at least six weeks prior to travel for advice and to allow time for any necessary vaccinations. Please remember to take your itinerary with you.

Passengers with existing medical conditions and food allergies must advise Three Bears Travel at time of booking.

All travellers are limited to bring one suitcase (up to 20kg) and one piece of hand luggage (up to 5kg).
Please refer to the relevant tour page for further details and airline-specific rules.

Airlines typically release flight schedules around 10–11 months before the travel date.
Since Three Bears Travel does not book flights on behalf of customers, we recommend arranging your flights as soon as your tour dates are confirmed. Booking early often provides better availability and pricing. You may choose any airline or route that best suits your travel plans.