FAQS & Helps
Our service does not end when you leave China. We will provide you with detailed medical reports in both Chinese and English, summarizing your diagnosis, treatment process and follow-up recommendations. After you return to Australia, our team will continue to provide remote support throughout your recovery period—we will answer any questions you may have about your treatment or recovery, and assist you with relevant health management matters as needed.
The recovery period varies depending on the type and complexity of the surgery. Your treating physicians from our partnered hospitals will provide you with a clear, personalized post-operative recovery plan, including guidance on rest, medication and rehabilitation exercises. If needed, we can arrange an extended stay in rehabilitation-friendly destinations such as Guilin, and assist in booking professional physiotherapy and wellness services to support your recovery process.
Yes, we highly recommend having a companion to provide you with emotional and daily support during your trip. We can arrange accommodation, transportation and local support services for your companion at preferential rates, ensuring that your companion has a comfortable and convenient stay while accompanying you for medical treatment.
You will need to prepare the following documents: a valid passport and visa, previous medical records (including diagnosis reports, examination results and imaging data), which are preferably translated into English or Chinese, and a copy of your travel insurance policy. Our team will send you a detailed document checklist via email well before your departure date.
We recommend planning ahead to ensure a smooth experience. For specialist treatments and surgical procedures, it is advisable to plan 3–6 months in advance, allowing sufficient time for medical consultations, hospital appointment scheduling and travel arrangement. For basic health screenings, a shorter planning period of 4–6 weeks is usually sufficient. The standard planning process is: initial consultation → hospital matching → travel arrangement → departure.
For most short-term medical services such as health screenings and simple elective procedures, a regular tourist visa is sufficient. A medical visa (M visa) is only required if you need to stay in China for an extended period for continuous treatment. Three Bears will provide professional guidance on visa types based on your specific treatment plan and assist you in preparing the necessary materials for the visa application process
