FAQS & Helps
Yes. Once we have a clear understanding of your specific medical needs, travel dates and other requirements, we will provide you with a comprehensive, non-binding quote. The quote will detail all costs, including hospital service fees for the confirmed basic items, our coordination service fees, and recommended travel-related expenses (such as accommodation and transportation).
To secure your hospital appointments and travel arrangements, we require a deposit upon confirmation of the service. The remaining balance of our service fee is generally payable before your departure. For complex cases involving long-term arrangements, we can discuss flexible payment plans with you on a case-by-case basis.
The cost difference is mainly due to differences in healthcare operation models, lower hospital operating costs and more competitive pricing for medical supplies in China. This enables us to provide high-quality medical services at a more cost-effective price compared to Australia, without compromising on medical standards or service quality.
No. We adhere to a transparent pricing model. We do not accept any referral fees from hospitals. Our service fee is a fixed, all-inclusive coordination fee, covering all our services from the initial consultation to post-trip follow-up support. All fees will be clearly stated in the service agreement.
Our service fees only include basic services such as hospital registration, appointment booking, as well as basic medical items including health screenings, teeth cleaning and oral examinations. Any subsequent treatment costs will be clearly communicated to you in advance with our assistance, and you will make on-site payments directly to the hospital. We will provide a detailed, itemized cost breakdown before you confirm the trip, with no hidden charges of any kind.
Most Australian private health insurance policies do not cover medical expenses incurred overseas. We recommend you contact your insurance provider directly to confirm the coverage details. Travel insurance with medical protection is a necessary option for your trip, and we can provide a list of recommended insurance providers for your reference.
